![]() Unlimited play lets you play all day! The best part is, you choose the activity to play for one low price of $15.99 per person. SAFETY FIRST! Immediately replace the chair.Enjoy Half Price SPARK™ Augmented Reality Bowling, Laser Tag Sessions, Axe Throwing, and Arcade Games from 10 a.m. This company has no business collecting money from so many people for a product that isn’t solvable and a potential danger. I would not recommend this to anyone until the needed safety violation is fixed and the product has become worth the price. I have no intentions of doing so unless I know that Escapology is going to provide a safe and doable experience. The attendant apologized and still handed my husband a worthless pass to return. I was beyond disappointed and voiced that the room needed to be shutdown until repairs were made because it was not acceptable to be unsafe and unsolvable and charge us such a high price for that experience. Two of the three rooms were known to be unsolvable and the attendant’s solution for us was an opportunity to return. The group waiting in the lobby for a different room were told by this same attendant (while we were sitting there) that the safe in their room didn’t work at all, so they needed to choose if they would still do their room knowing that they wouldn’t be able to complete it without her help. This is absurd because the game is monitored while it is ongoing, so she or another attendant would have seen the previous group mass damage the room and would have already known what needed to be fixed before the next groups turn. She repeatedly tried to tell us that the group before us may have done all of the damage and she just doesn’t have time to look for and fix damages between games. When we addressed all of these issues with the room attendant, she expressed that they had no way of checking between games to know if the glow paint had been rubbed off from a previous group and that she was sorry for the other issues. One of the darts was missing its colored head so you couldn’t solve the dart puzzle without the hint because it happened to tell you the color of the missing dart head. The map for the black light had 4 of the 6 numbers rubbed off so you couldn’t unlock two of the locks in the game at all. The batteries in the black light flashlight were almost dead so it didn’t illuminate well and wouldn't sustain an illumination, wasting more time. Two of the cigar boxes had numbers ripped off the bottom so you couldn’t tell what order all of the boxes needed to go in which just wasted time. Last night, when I went to sit on a chair in the first half of the escape room my husband had to grab me to keep me from falling because the chair turned out to be broken. Stars and Strikes Escapology Cuban Missile Crisis in Augusta, GA was a terrible escape room because of lack of upkeep and safety. I feel the public has a right to know so there can be some level of accountability for the product this company is putting out there. I would report this to BBB, but they aren't in the BBB directory. I was in pain and getting angrier as I waited over 15 minutes for this self righteous little girl to approve refunding less than $10. We are a mighty force, and can find other alleys to patronize. I don't know if we will bowl there again or not, I do know that I will report it to every military person I know. Customers deserve to be treated with respect not as if they are an irritation. I told her that I didn't care if it was a refund or a credit, just do something So I could get some medical help. And to let us know that they don't usually do refunds on specials. I, and then my hubby was about to go say something to her but she decided to come over and put in her number to approve. Then she decides to do other things like count down a drawer and hold a conversation with one of the bartenders before helping a paying customer. Brittany the manager still asks him why do we want a refund. ![]() The clerk called the manager to come approve it, tells her its a medical issue. He went and informed the clerk to the situation, but decided to just bowl all the remaining games himself, but my pain intensified and we had to get me to the ER. But, the pain increased instead and became so bad I had my hubby complete my frames in the first game for me. I was having a little pain in my abdomen and figured I could just move thru the discomfort. We paid for 3 games each which we usually bowl. Today's games had to be cut short do to a medical emergency.
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